Product returns

You have 14 days from receipt of your lot to withdraw, without giving any reason (Article L221-18 of the French Consumer Code). If your order is delivered in several parts, the period runs from receipt of the last lot.

To withdraw, send us a clear statement before the period ends, quoting your order number, to contact@destockagogo.fr or through our contact form. You may use the withdrawal form in the appendix to our terms of sale, but you do not have to.

Once you have told us your decision:

• ✓Send the lot back no later than 14 days after telling us you are withdrawing.
• ✓Return the complete lot (all items received), protected for transport. You may open and inspect it as you would in a shop.
• ✓Return costs are paid by you. Shipping a pallet can be expensive: ask us for advice before arranging transport.
• ✓Quote your order number and the return reference we give you, so that your return can be identified quickly.

You may be liable if the lot has lost value because of handling beyond what is necessary to establish its nature, characteristics and functioning (items worn, used, labels removed…).

We refund all sums paid, including the initial delivery costs (up to the cost of standard delivery), no later than 14 days after being informed of your withdrawal.

We may withhold the refund until we have received the lot back or you have sent proof of dispatch. The refund uses the same payment method as your purchase: card through our payment provider, or bank transfer to your account if you paid by transfer. A deduction may be made if the lot has lost value (see above).

Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply in particular to:

• sealed items unsealed after delivery that cannot be returned for health protection or hygiene reasons (for example some beauty products or underwear in sealed packaging);
• goods made to the customer's specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly.

It does not apply to purchases made by businesses either.

On delivery, check the condition and number of parcels or pallets in front of the carrier. If anything is damaged or missing, write precise reservations on the delivery note and let us know within 48 hours, with photos. Businesses must also confirm these reservations to the carrier by registered letter within 3 days.

Lot not as described (nature, condition, quantity):

• Consumers: you benefit from the statutory warranty of conformity (2 years from delivery) and the warranty against hidden defects, detailed in our terms of sale: repair or replacement, otherwise a price reduction or a refund.
• Businesses: report it in writing, with photos, within 8 days of receipt. If non-conformity is confirmed, we offer replacement, a credit note or a refund of the non-conforming part.

In these cases, any return costs are paid by us.

1. 1
   Contact us at contact@destockagogo.fr or through the contact form, with your order number (and photos in case of damage or non-conformity).
2. 2
   Receive your return reference and our shipping instructions.
3. 3
   Send the lot back to the address given, with the return reference clearly visible on the parcel or pallet.
4. 4
   Refund or solution within the time limits stated above.